Intermediary: A large IT consulting company located in Fukuoka, Japan.
End customer: Chain of restaurants covering Kyushu and neighbor regions.
Business case
Owners of a Japanese fast food restaurant network requested a solution which would help to receive constant feedback from their clients. The tool would enable:
to have up-to-date information from clients about quality of meals and services (on each restaurant in the network);
to keep clients interested in providing feedbacks (by carrying out lotteries and giving discount coupons to questionnaire respondents);
to allow restaurant managers to cooperate and quickly react to any changes in a level of clients' satisfaction.
Solution overview
Inteks proposed, developed and set up Web-based system which consists of 3 main components:
Client area allows clients to fill out questionnaires via mobile phones. Supported standards: i-Mode, J-Phone, ezWeb.
Management area provides access to questionnaire, lottery and coupon management features, including detailed reporting on questionnaire results. To extend managers' ability to cooperate, this module also provides them with messages exchange functionality (available via HTTP).
Admin area enables to configure system security, including user account management. System administrators also can monitor the system via log review (available via HTTP).
Customer Management System
